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PRIVACY POLICY
Last Updated: April 5, 2025​​​
 

This Privacy Notice for Moth Creative Marketing Agency (“Moth,” “we,” “us,” or “our”) describes how and why we collect, use, and store your personal information when you interact with our website www.agencymoth.com, communicate with us, or use our creative services (“Services”).

Please read this notice carefully to understand your privacy rights and how your information is handled. If you do not agree with any part of this policy, please do not use our Services.​​

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1. WHAT PERSONAL INFORMATION DO WE COLLECT?

 

We collect personal information in the following ways:

A. Information you provide directly:

  • Name, email address, phone number, business name

  • Creative brief or project notes

  • Payment and billing details (via third-party platforms)

  • Messages or comments via contact forms

B. Information collected automatically:

  • IP address, browser/device type

  • Pages visited, time spent, click activity

  • Cookie identifiers and tracking technologies

C. Information from third parties (if applicable):

  • None currently, but we may use platforms like Meta Ads or Google Ads which may collect aggregated engagement data

    For more details about how we use cookies, please review our Cookie Policy.

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2. WHY DO WE COLLECT YOUR INFORMATION?

 

We collect and use your information to:

  • Communicate with you about your project or inquiry

  • Deliver visual content and creative marketing services

  • Personalize your experience on our website

  • Monitor website performance and optimize content

  • Send marketing communications (only with consent)

  • Comply with legal and regulatory requirements

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3. HOW DO WE KEEP YOUR INFORMATION SAFE?

 

We use secure systems to store and transmit data. All sensitive information (such as payment data) is handled by third-party platforms such as Wix, using SSL encryption. We limit internal access to data and regularly review our security practices.

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4. HOW LONG DO WE RETAIN YOUR DATA?

 

We retain data based on the type of information:

  • General contact info: up to 3 years after last communication

  • Marketing communications: until you unsubscribe or after 2 years of inactivity

  • Financial records: 7 years, in compliance with tax laws

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5. WHEN AND WITH WHOM DO WE SHARE PERSONAL DATA?

 

We may share your data only when necessary with:

  • Service providers (e.g., Wix, Google Analytics) to operate the website or deliver services

  • Legal authorities if required by law

  • No third parties for direct marketing purposes without consent

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6. DO WE USE COOKIES OR TRACKING TECHNOLOGIES?

 

Yes. We use cookies and similar technologies for analytics, performance tracking, and to improve your browsing experience. You can manage cookie preferences through your browser settings.

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7. YOUR PRIVACY RIGHTS

 

Depending on your location, you may have the right to:

  • Access or correct your data

  • Request deletion of your data

  • Withdraw consent for marketing

  • File a complaint with a regulatory authority

You can make a request by emailing us at inquiremoth@gmail.com.

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8. REQUEST VERIFICATION

 

We may ask for identification or verification before processing any requests related to your personal information. If you're using an authorized agent, we’ll need written confirmation and verification.

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9. APPEALS PROCESS

 

If your privacy-related request is denied and you believe it was unjustified, you may email an appeal to inquiremoth@gmail.com. We will review and respond with a written explanation within a reasonable time frame.

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10. CALIFORNIA "SHINE THE LIGHT" LAW

 

If you’re a California resident, you may request once per year the disclosure of categories of personal data we’ve shared with third parties for marketing purposes. Email us with your request at inquiremoth@gmail.com.

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11. UPDATES TO THIS NOTICE

 

We may update this policy from time to time. The revised version will be posted on this page with a new “Last Updated” date. If major changes are made, we may also notify you by email or prominent notice.

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12. HOW TO CONTACT US ABOUT THIS POLICY

 

For any questions, concerns, or requests regarding this Privacy Policy, email us at inquiremoth@gmail.com

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